The Pine Hall Brick Company, Inc. Privacy Policies

Pine Hall Brick, a manufacturer of brick and clay product operates the https://pinehallbrick.com website.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Pine Hall Brick website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://pinehallbrick.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better user experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. No method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at 800-334-8689 or via email at info@pinehallbrick.com

Effective Date: August 5, 2026

Pine Hall Brick Company, Inc. (“Pine Hall Brick,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, communications, and SMS text messaging services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Company name
• Email address
• Telephone number, including mobile phone number
• Mailing address
• Project information and product inquiries
• Information submitted through website forms, email, telephone calls, or text messages

We may also automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Website usage and analytics data
• Cookie and tracking technology data

How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide customer support
• Process orders and product requests
• Coordinate deliveries, samples, appointments, meetings and events
• Send requested information about our products and services
• Send SMS communications when consent has been provided
• Improve our website, products, and customer experience
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

SMS Communications

If you opt in to receive SMS communications from Pine Hall Brick, you may receive text messages related to:

• Customer service communications
• Product and project inquiries
• Order and delivery updates
• Appointment scheduling and coordination
• Sample requests
• Event and training information
• Other business-related communications you have requested

Message frequency may vary.

Message and data rates may apply according to your wireless carrier’s plan.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase.

Information Sharing

Pine Hall Brick does not sell personal information.

We may share information with trusted service providers who assist us in operating our business, including website hosting providers, customer relationship management providers, analytics providers, and SMS delivery platforms. These providers are permitted to use personal information only as necessary to provide services on our behalf.

Mobile information, including phone numbers and SMS content, will not be shared with third party or affiliates for their marketing or promotional purposes.

We may disclose information when required by law, legal process, or to protect our rights, property, safety, or users.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce agreements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. Users may adjust browser settings to manage cookie preferences.

Your Choices and Rights

You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and reflected by the updated Effective Date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Pine Hall Brick Company, Inc.
2701 Shorefair Drive
Winston-Salem, NC 27105

Phone: (336) 721-7500

Website: https://pinehallbrick.com

Effective Date: August 6, 2026

By providing your mobile phone number and opting into SMS communications from Pine Hall Brick Company, Inc. (“Pine Hall Brick,” “we,” “our,” or “us”), you agree to these SMS Terms & Conditions.

Program Description

Pine Hall Brick may send SMS messages related to:

• Product and project inquiries
• Customer service communications
• Order and delivery updates
• Sample requests
• Appointment scheduling and coordination
• Event and training information
• Other business-related communications you have requested

Consent

By opting in, you expressly authorize Pine Hall Brick to send SMS messages to the mobile phone number you provide.

Your consent to receive SMS messages is not a condition of purchasing goods or services.

Message Frequency

Messaging frequency may vary based on your interactions with Pine Hall Brick and the services you request.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s pricing plan. Charges are determined by your wireless carrier and are your responsibility.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After you opt out, you may receive one final confirmation message. No further SMS messages will be sent unless you opt in again.

Help

For assistance, reply:

HELP

or visit: https://pinehallbrick.com.

Privacy

Your privacy is important to us. Please review our Privacy Policy at:

https://pinehallbrick.com/privacy-policy

Mobile information, including phone numbers and SMS consent, is not shared with third parties or affiliates for marketing or promotional purposes.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Changes to Terms

Pine Hall Brick reserves the right to modify these SMS Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.

Contact Information

Pine Hall Brick Company, Inc.
2701 Shorefair Drive
Winston-Salem, NC 27105

Phone: (336) 721-7500

Website: https://pinehallbrick.com

Acceptance

By opting in to receive SMS messages from Pine Hall Brick, you acknowledge that you have read, understood, and agree to these SMS Terms & Conditions.